What’s happening?
A cyber attack on a third-party customer servicing platform used by a Qantas contact centre compromised sensitive personal data. The incident, detected Monday, was contained with no impact on Qantas’ operations.
Why it matters?
With millions of customers affected, the stolen data could enable scams or identity theft. Qantas Group CEO Vanessa Hudson pledged:
“We are working closely with the Federal Government’s National Cyber Security Coordinator, the Australian Cyber Security Centre and independent specialised cyber security experts.”
Local Impact
Affected Australians are being contacted by Qantas for support, which includes identity protection advice through newly established hotlines. No credit card or passport information was involved.
By the Numbers
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6 million: Service records involved in the breach.
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1800 971 541: Hotline for Australian customers.
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+61 2 8028 0534: Hotline for international customers.
Zoom In
Qantas has notified authorities including the Australian Cyber Security Centre and Australian Federal Police, and implemented stronger monitoring on its systems.
Zoom Out
This incident reinforces the critical need for rigorous cybersecurity protocols when using third-party platforms, as cyber criminals increasingly exploit these weak points.
What to Look For Next?
Customers should await further updates from Qantas and can check flight details anytime through the Qantas App or website.
